The PC Pro Schools SDP Certification prepares students with the technical and people skills necessary to thrive as a service desk professional.
One of the first certifications you will be tested for at PC Pro Schools is the Service Desk Professional certification.
The SDP certification is an in-house certification that acknowledges an understanding of the structure, processes and needed communication skills in a help desk?environment.
The SDP certification is obtained by passing the SDP-100 certification exam.
While the technical skills learned through passing the SDP certification form the base of your IT industry knowledge, the soft skills taught will prove valuable in your transition to the job market.
The 2011 HDI Support Center Practices and Salary report states that 25.3 percent of support programs surveyed said their primary focus in training new hires is in customer service skills, more than any other category, including technologies used by customers.
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